Get a head start and maximize your journey

The TSB Playbook Starter Edition introduces how we run the store and the standard operating procedures everyone follows — so the whole team runs the same play and understands the game plan. 

Practice and Preparation Builds Confidence

Sell yourself, sell the dealership and then the car. 

Build momentum with an intro to our Process

Get acclimated with our core products and processes to be ready to go on Day One. 

About the Course

Starting on a new sales floor is a lot at once — new systems, new people, new terminology, and a manager who is already busy. Day 1 takes the parts you can learn ahead of time and puts them in one place. It is five Starter Edition courses, broken into short video segments hosted by Liz and Sarah: • Road to the Sale — selling yourself, the dealership, and the car, in that order • The TSB Playbook — how we handle our four customer types and the processes behind them • Appraisal Academy (AutoHub) — how trades work and your part in getting one started • Phone Pop University — the greeting, the Phone Pop 5, and setting real appointments • CRM Basics (DriveCentric) — entering customers, writing notes that mean something, and following up Every segment ends with three quiz questions, and every course ends with an exam you need to pass before moving on. Ideally you finish all of this before your first day; your onboarding manager will then set up a Zoom call to welcome you aboard. These are Starter Editions on purpose — enough to get you up to speed, not to make you an expert overnight. The fuller Pro and Masterclass versions come in the weeks ahead. Grab a pen and paper. Let's get started.

Why We Built This

Every new hire deserves a clear, structured introduction to the store — not a chaotic first week of scattered information and the same questions asked five different ways. Learning at TSB is ongoing. Whether you have twenty years in the business or you have never sold a car, everyone here gets the same consistent training and the same accountability tools, because that is how we give customers the best experience we can. Nothing replaces time on the floor. But if the basics are already familiar when you arrive, you are more useful on your first shift and a lot more confident. So don't just watch the videos. Pay attention, take notes, learn the terminology, and think about how you will use it once you are here. Re-watch them as often as you like.

What You'll Learn

7 Chapters · 23 Lessons

    1. (Included in full purchase)

      Intro to TSB

    2. (Included in full purchase)

      Intro to TSB - Quiz

    1. (Included in full purchase)

      The Playbook

    2. (Included in full purchase)

      The Playbook - Quiz

    3. (Included in full purchase)

      The Playbook #2

    4. (Included in full purchase)

      The Playbook #2 - Quiz

    1. (Included in full purchase)

      Road to the Sale

    2. (Included in full purchase)

      Road to the Sale - Quiz

    3. (Included in full purchase)

      Road to the Sale #2

    4. (Included in full purchase)

      Road to the Sale #2 - Quiz

    5. (Included in full purchase)

      Road to the Sale #3

    1. (Included in full purchase)

      Appraisal Academy - Autohub #1

    2. (Included in full purchase)

      Appraisal Academy - Autohub #1 - Quiz

    3. (Included in full purchase)

      Appraisal Academy - Autohub #2

    1. (Included in full purchase)

      Phone Pop University #1

    2. (Included in full purchase)

      Phone Pop University #1 - Quiz

    3. (Included in full purchase)

      Phone Pop University #2

    4. (Included in full purchase)

      Phone Pop University #2 - Quiz

    1. (Included in full purchase)

      CRM #1

    2. (Included in full purchase)

      CRM #1 - Quiz

    3. (Included in full purchase)

      CRM #2

    4. (Included in full purchase)

      CRM #2 - Quiz

    1. (Included in full purchase)

      Day One Summary

Ready for Day One?

Work through the segments, pass the quizzes, and finish the course exam before your first shift. Your onboarding manager takes it from there — and you walk in already knowing how we do things.

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