Build Rapport Fast

Learn how to start every call professionally, capture the customer’s name early, and use it naturally to create trust before the conversation moves on.

              Phone calls are a team effort

Discover how to utilize our sales managers at Toyota of San Bernardino by using the Manager Assist to help you turn more calls into Appointments

              Turn Calls Into Appointments

Use the Phone Pop 5 Process to build repore, uncover the customer's goals and make more appointments every day. 

About Phone Pop University 

Phone Pop University is a step-by-step inbound call training program built for Toyota of San Bernardino sales professionals and support staff. You’ll learn how to start every call with confidence, create value beyond price, ask better questions, and turn more customer interest into confirmed appointments. The goal is simple: help every salesperson and staff member follow the same process, complete the Phone Pop 5, and make every phone opportunity count.

Success Path

4 Chapters · 17 Lessons

    1. (Included in full purchase)

      Intro to Phone Pop University

    2. (Included in full purchase)

      Phone Pop University Intro Quiz

    1. (Included in full purchase)

      The Name Game

    2. (Included in full purchase)

      The Name Game Quiz

    3. (Included in full purchase)

      Sell the Store

    4. (Included in full purchase)

      Sell the Store Quiz

    5. (Included in full purchase)

      The Finance Ask

    6. (Included in full purchase)

      The Finance Ask Quiz

    7. (Included in full purchase)

      Trade Talk

    8. (Included in full purchase)

      Trade Talk Quiz

    9. (Included in full purchase)

      Setting Appointments

    10. (Included in full purchase)

      Setting Appointments Quiz

    1. (Included in full purchase)

      Winning Word Tracks

    2. (Included in full purchase)

      Winning Word Tracks Quiz

    3. (Included in full purchase)

      Earn It! The Appt

    4. (Included in full purchase)

      Earn It! The Appt Quiz

    1. (Included in full purchase)

      Phone Pop University Final Exam

Built Around the Phone Pop 5

Every inbound call should have a purpose. Phone Pop University teaches sales professionals how to build rapport, create dealership value, ask better questions, uncover trade and finance opportunities, and set a real appointment. Instead of memorizing a script, you’ll learn a simple process you can use on live customer calls.

Ready to Start Winning on the Phone?

Complete the lessons, pass the quizzes, and learn how to turn more inbound calls into confirmed appointments.

Start Winning