About the course

At Toyota of San Bernardino, the sales assistant is often the first voice a customer interacts with at the dealership.   Our goal is to maximize each opportunity.  This course helps  form the habits that turn more calls into appointments and sales.    In addition to using the New Phone call greeting, and implementing the Phone Pop 5, we will now expand our phone scripts starting October 2026.  Next, we will start asking "What City are you calling from?", immediately after the greeting and first communication.   Regardless of the circumstance, we ask this question so we can gauge where the customer is calling from so we can invite them in to tour the facility.  IN addition,  all calls must conclude  with a summary of the next step, and then finishing, the call with "Thank you for calling Toyota of San Bernardino." Lastly, if an appointment is not secured, or the call is not turned to a sales person, we must Tag,  Luis, Alma and Ray Zoila on each lead that an appointment is not set or transferred.    Please complete the TSB Phone Scripts and begin using the new scripts.   We will provide you with a Study Guide Complete with a written phone script.  Each lesson is a short video followed by a quick quiz.    At Toyota of San Bernardino, our goal is to have the best Sales Assistants in the business!!    Good Selling ! 

Curriculum

1 Chapter · 8 Lessons

    1. (Included in full purchase)

      TSB Phone Scripts for Sales Assistants - # 1

    2. (Included in full purchase)

      TSB Phone Script Quiz 1

    3. (Included in full purchase)

      TSB Phone Script for Sales Assistants - # 2

    4. (Included in full purchase)

      TSB Phone Script Quiz 2

    5. (Included in full purchase)

      TSB Phone Script for Sales Assistants - # 3

    6. (Included in full purchase)

      TSB Phone Script Quiz 3

    7. (Included in full purchase)

      Cars Act

    8. (Included in full purchase)

      TSB Phone Script - Quiz 4

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